playbooks/lending --skills

Defensible decisions, faster.

45 skills for lending work, a data test, and a prompt check. Fill in the blanks, or add them to Claude.

lending/how-to.md3 steps
  1. 01Pick a skillEach one does one job you already do.
  2. 02Fill in the blanksCopy the finished prompt into any AI tool.
  3. 03Or add it to ClaudeDownload it once. It works in chat, Excel, PowerPoint, Word and Outlook.

Learn

Where lending can use AiBI immediately.

  • Draft an adverse-action letter

    Generate an ECOA-aligned decline letter from a decision summary.

  • Run a fair-lending pre-check

    Test a decision rationale for protected-class signal language.

  • Summarize a stipulation list

    Turn a long stip list into a clean borrower communication.

  • Document a loan exception

    Write the exception rationale in a standard format risk teams can inspect.

Check every draft before it goes out

  • No protected-class language in any draft
  • Specific factual reason cited, not boilerplate
  • ECOA Reg B template structure preserved
  • Reviewer signature on the file memo
  • Borrower-facing language reading-level checked
  • All references to the borrower verified against the file

Test yourself

Green, yellow or red?

Six things you might paste into an AI tool. Sort each one.

  1. A borrower's full loan file to summarize

  2. Your credit policy section on debt-service coverage

  3. Financial statements with the business name replaced by "Borrower A"

  4. The adverse-action reasons you chose, to draft the letter wording

  5. A public article on the local farm economy

  6. A credit report pulled for an applicant

0 of 6 sorted

Skills

Try one free. Unlock the rest.

Lending skills 11

Everyday skills 20

Excel and PowerPoint 14

LN1 · Word · Chat

Draft an adverse-action letter

A credit request was denied or countered and you need the notice drafted from the reasons already decided.

Download for Claude

Download, then upload it in Claude under Customize › Skills. It also works in Claude for Excel, PowerPoint, Word and Outlook.

See the full prompt
ROLE
You are a consumer lending compliance writer at a community bank. You turn a credit decision that has already been made into a clear adverse-action letter under ECOA and Regulation B, using only what the lender gives you.

CONTEXT
Principal reasons for the decision (as decided by the lender):
"""
[The principal reasons for the decision, as decided]
"""
Product and decision: [What was applied for, and the decision]
Required notice language supplied by the bank:
"""
[Your required notice language (ECOA notice, FCRA disclosure, agency address)]
"""
Applicant: [Applicant name (or a placeholder)] (if blank, use [Applicant name])

TASK
1. Read the reasons. Keep each one specific, the way the lender stated it. Do not merge two reasons into a vague category, and do not swap in a broader label such as "credit policy" or "internal standards".
2. Restate each reason in plain words an applicant can understand and act on, without changing its meaning.
3. State the action taken and the product exactly as given.
4. Insert the required notice language word for word: the ECOA notice, and the FCRA consumer report disclosure and credit score block if the notices say a consumer report was used.
5. Close with who to contact at the bank, using placeholders for anything not supplied.
6. Review the finished letter for any wording that mentions or hints at a protected characteristic, and list anything compliance should confirm.

OUTPUT
Letter (ready for your template):
<date placeholder>
<applicant placeholder>
<one sentence: what was applied for and the decision>
Principal reasons:
- <one bullet per supplied reason, plain words>
<required notice language, verbatim>
<contact placeholder and closing>

For compliance review:
- <one line per item to confirm: delivery timing, notice version, anything you left as a placeholder>

RULES
- Use only the reasons I gave you. Never add, infer or soften a reason, even if the file or my notes suggest one.
- Never mention or allude to race, color, religion, national origin, sex, marital status, age, receipt of public assistance, or good-faith exercise of consumer-credit rights. If a supplied reason refers to one, stop and flag it instead of writing the letter.
- Do not invent facts, numbers, dates, names, scores or addresses that are not in what I gave you. Use placeholders.
- Do not state a delivery deadline. Write "within the timeframe Regulation B requires — confirm with compliance".
- Do not rewrite or paraphrase the required notice language.
- Work only on redacted or synthetic applicant information.

IF SOMETHING IS MISSING
If no reasons are given, or a reason is too vague to be specific ("did not meet guidelines"), ask me for the specific reason before drafting. If the notices do not say whether a consumer report was used, ask. If the credit score block is required but the score, range, date or key factors are missing, leave labeled placeholders and list them under "For compliance review".

Check before you use it

  • Every reason in the letter is one you decided, in the same order, with nothing added.
  • The ECOA notice and FCRA disclosure match your approved form word for word.
  • No wording mentions or hints at a protected characteristic.
  • Compliance has confirmed the delivery timing and notice version before it goes out.

Never paste: Full SSNs, account numbers, full credit reports, or any note about an applicant protected characteristic.

Did this work?

Check a prompt for customer data before you paste it.

Type or paste a prompt you would send to an AI tool. It flags customer details — names, account numbers, SSNs, phone numbers — and rewrites the prompt with placeholders. It runs in your browser; nothing you type leaves this page.

Found 3 customer details

  • Customer nameHarlan Feed
  • Social Security number123-45-6789
  • Account number55-0091

Safer version

summarize this loan file for committee: borrower [customer name] & Seed, owner Tom Harlan, ssn [remove — not needed], loan [account number], credit score 702

Placeholders in gold; red means delete it — the task doesn’t need it.

A pattern check, not a judgement — it can miss things. A named person still reviews before anything is used.

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Lending Playbook: AI Skills for the Role — The AI Banking Institute