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playbooks --roles 9

A playbook for every seat at the bank.

Each one is a set of AI skills for the job: fill in the blanks, copy the prompt, or add it to Claude.

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playbooks/9 folders

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Choose your role.

Risk lensComplianceProcedure cleanup, audit prep, exam-ready summaries.Review-ready workflow SOPAI use-case risk checklistPlain-English guidance briefOpen playbook FrontlineBranch / RetailCoaching scripts, service recovery, frontline reference cards.Branch coaching guideService recovery templateProcedure cleanup cardOpen playbook Brand safetyMarketingCampaign drafts, disclosure flags, brand-safe variations.Campaign variation setDisclosure review checklistPlain-language product briefOpen playbook CreditLendingAdverse-action tuner, denial summaries, fair-lending checks.Adverse-action draftFair-lending review notesStipulation summaryOpen playbook SurveillanceBSA / AMLSAR scaffolds, alert patterns, CDD baselines, and evidence-ready oversight.SAR narrative scaffoldAlert pattern notesCDD baseline libraryOpen playbook Tool safetyIT / InfoSecData classification matrix, allowed-tools verdicts, NPI rules.Tool verdict packetData class mapShadow-AI advisoryOpen playbook DirectionExecutive / LeadershipAdoption thesis, governance guardrails, ROI you can report to the board.AI adoption thesisAI use guardrailsBoard AI briefingOpen playbook WorkflowOperationsTurn ad hoc AI use into documented, repeatable workflows.Workflow SOPReusable AI briefReview checkpointOpen playbook EnablementTraining / HRRole-specific enablement, safe-use curriculum, capability tracking.Role training pathSafe-use referenceScenario packOpen playbook

Inside each playbook

What each playbook includes.

  1. 01

    Learn

    Where AI helps in the role, and what to check before anything goes out.

  2. 02

    Test

    Sort real examples green, yellow or red. Check a prompt for customer data.

  3. 03

    Skills

    Fill-in-the-blank skills for the role, plus everyday and Excel and PowerPoint skills.

  4. 04

    Add to Claude

    Download any skill. It works in Claude chat, Excel, PowerPoint, Word and Outlook.

Not sure where to start? Score your readiness.

Finish it and the playbook for your role unlocks.

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Role Playbooks — The AI Banking Institute