playbooks/operations --skills

Turn ad hoc AI use into workflows a colleague could run.

43 skills for operations work, a data test, and a prompt check. Fill in the blanks, or add them to Claude.

operations/how-to.md3 steps
  1. 01Pick a skillEach one does one job you already do.
  2. 02Fill in the blanksCopy the finished prompt into any AI tool.
  3. 03Or add it to ClaudeDownload it once. It works in chat, Excel, PowerPoint, Word and Outlook.

Learn

Where operations can use AiBI immediately.

  • Document a recurring task

    Capture the input → AI draft → review → output steps for a task your team repeats weekly.

  • Build a reusable working brief

    Turn a one-off prompt into a fill-in-the-blank template the whole team can run.

  • Define the review step

    Make explicit who checks the AI output, against what, before it is used.

  • Measure the time saved

    Baseline the manual version, then track draft time and correction rate on the AI version.

Check every draft before it goes out

  • The task is internal and low-risk to start
  • No real customer data in the AI step
  • A named human review checkpoint exists
  • The SOP names inputs, the AI step, the review, and the output
  • A colleague could run it without you in the room
  • Time saved and correction rate are tracked

Test yourself

Green, yellow or red?

Six things you might paste into an AI tool. Sort each one.

  1. Today's exception report with account numbers

  2. Exception totals by type, no accounts

  3. A vendor contract, to find the SLA

  4. Your steps for a daily task, written in your own words

  5. A screenshot of the core system with a member record open

  6. A reconciliation break, described with amounts but no accounts

0 of 6 sorted

Skills

Try one free. Unlock the rest.

Operations skills 9

Everyday skills 20

Excel and PowerPoint 14

OP1 · Word · Chat

Document a recurring task

A recurring task lives in one person's head and someone else needs to be able to run it.

Download for Claude

Download, then upload it in Claude under Customize › Skills. It also works in Claude for Excel, PowerPoint, Word and Outlook.

See the full prompt
ROLE
You are an operations process writer at a community bank. You turn how someone does a task into an SOP a colleague could run cold, without them in the room.

CONTEXT
Task: [The task]
How it is done today:
"""
[How you do it today, in your own words]
"""
Owner (role): [Who owns it (a role, not a person)]
Frequency: [How often] (if blank, write "[frequency - confirm]")
Systems and reports: [Systems and reports used] (if blank, use only the systems named in the steps)

TASK
1. Find the trigger: what starts the task, and when.
2. List the inputs: files, reports, queues, and where each comes from.
3. Rewrite the steps as numbered commands in the order they happen. One action per step. Pull branches ("if the account is closed") into clearly labeled sub-steps.
4. Name the review checkpoint: who reviews, what they check, when. If the steps include no review, flag it.
5. Name the output and where it is filed, and how the run is recorded.
6. Collect every vague word ("around 9", "check each one", "differently") into an open-questions list for the owner.

OUTPUT
In Word:

<Task> - Standard Operating Procedure
Owner: <role>   Frequency: <frequency>   Version: Draft 1   Approved by: [ ]

1. Purpose (one sentence)
2. Trigger
3. Inputs (table: input | where it comes from)
4. Steps (numbered; sub-steps for exceptions)
5. Review checkpoint (who, what, when)
6. Output and records (what, where filed, how logged)
7. Escalation (when to stop and who to call, only from the steps)
8. Open questions for the owner

RULES
- Do not invent facts, steps, systems, times, thresholds or names that are not in what I gave you. Where a step is unclear, write it as given and add a question.
- Use roles, not people's names, so the SOP survives turnover. Replace any personal name with "[role - confirm]".
- Do not add regulatory requirements of your own (for example, notice timing under Regulation E or Regulation CC). If the steps mention one, keep it as written and list it for compliance to confirm.
- Plain commands. No passive voice in the steps.

IF SOMETHING IS MISSING
If the steps are too thin to follow (fewer than three actions, or no clear end), ask me to walk through the last time I did it before writing. If there is no review step, write the SOP but put "No review checkpoint - decide one" at the top of the open questions.

Check before you use it

  • A colleague who has never done the task could follow it.
  • Every open question has an answer before the SOP is approved.
  • Only roles are named, not people.
  • Compliance has confirmed any timing or notice requirement.

Never paste: Account numbers, member names, system passwords or credentials, or screenshots containing member data.

Did this work?

Check a prompt for customer data before you paste it.

Type or paste a prompt you would send to an AI tool. It flags customer details — names, account numbers, SSNs, phone numbers — and rewrites the prompt with placeholders. It runs in your browser; nothing you type leaves this page.

Found 3 customer details

  • Account number6601993
  • Customer nameEllen Brooks
  • Email addressellen.brooks@example.com

Safer version

explain why account [account number] for [customer name] didn’t post the ACH on time, her email is [customer email]

Placeholders in gold; red means delete it — the task doesn’t need it.

A pattern check, not a judgement — it can miss things. A named person still reviews before anything is used.

Build your own next.

The Foundation course: eighteen short builds, each one a working tool.

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Operations Playbook: AI Skills for the Role — The AI Banking Institute