01
What the pack provides
This template is structured. The working copy is being finalized by our subject-matter editors — directionally accurate today, refined shortly.
- Scenarios written with fictional names, amounts, and details — never a real member story.
- A range of difficulty, including the judgment calls AI gets wrong.
- The "right answer" notes a facilitator can coach against.
- A reminder, on every scenario, that real customer data never enters the exercise.
02
The data discipline
Practice scenarios are fictional by design. The moment a real customer detail enters a training prompt, the training has taught the wrong lesson.